Terms of service

Last Updated: 09/06/2026

Welcome to One5ive. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website.

Account Terms

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision
  • The information you provide is accurate and complete
  • You are responsible for maintaining the confidentiality of your account information

We reserve the right to suspend or terminate accounts that violate these terms.

Pricing & Payment

All prices listed on our website are displayed in INR unless stated otherwise.

We reserve the right to:

  • Change prices at any time without prior notice
  • Correct pricing errors
  • Refuse or cancel orders affected by incorrect pricing

Payments must be completed through approved payment methods available at checkout.

Product Descriptions

We aim to ensure all product descriptions, images, and details are accurate. However, slight variations in color, design, or appearance may occur due to screen settings or manufacturing updates.

We do not guarantee that all product descriptions or website content are error-free.

Order Acceptance

Once an order is placed, you will receive an order confirmation. This does not guarantee acceptance of your order.

We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities purchased
  • Cancel orders suspected of fraud or unauthorized activity

If your order is canceled after payment, a refund will be issued to your original payment method.

Shipping & Delivery

You will be given various options for delivery of items during the order process. The options available to you will vary depending on where you are ordering from. An estimated delivery time is displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to unforeseen circumstances. In such cases, we will proactively reach out to you by e-mail and SMS. However, we will not be able to compensate for any mental agony caused due to delay in delivery.

Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

Products must meet the eligibility requirements stated in the policy to qualify for returns or exchanges.

Prohibited Uses

You agree not to:

  • Use the website for unlawful activities
  • Violate any laws or regulations
  • Attempt unauthorized access to the website
  • Interfere with website security or operations
  • Use our content without permission

Any misuse of the website may result in legal action.

Intellectual Property

All website content including logos, images, text, graphics, and designs are the property of One5ive and may not be copied, reproduced, or distributed without written permission.

Limitation of Liability

One5ive shall not be held liable for:

  • Indirect or incidental damages
  • Loss of profits or data
  • Delays or interruptions beyond our control
  • Errors caused by third-party services

Your use of the website is at your own risk.

Governing Law

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles, and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Hyderabad.

Contact Information

If you have any questions, comments, or requests regarding our Terms of Service or the website, please contact us at one5ivestoreofficial@gmail.com