Shipping policy
Thank you for shopping with ONE5IVE. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below for details about order processing, delivery timelines, and shipping information.
Order Processing
All orders are processed within after payment is confirmed. Orders are processed during business days only, excluding weekends and public holidays. Once your order has been processed and shipped, you will receive a confirmation email or message with your tracking details.
Please note that during high-demand periods, sales, or holidays, processing times may take slightly longer than usual.
Delivery Time
We offer the following shipping options:
- Metropolitan Areas: Delivery within 1-5 days after order processing.
- Rest of India: Delivery within 4-7 days after order processing.
Delivery timelines may vary depending on your location, courier availability, weather conditions, or other external factors.
Shipping Costs
- Free Shipping: Enjoy free shipping on all orders above ₹499 across the site.
Delivery Delays & Issues
While we work with trusted shipping partners, delivery delays may occasionally occur due to courier issues, weather conditions, customs clearance, or unexpected circumstances beyond our control.
If your package is delayed, lost, or arrives damaged, please contact us at one5ivestoreofficial@gmail.com within 2 days of the expected delivery date, and we will do our best to assist you.
Please ensure that your shipping address and contact information are entered correctly at checkout. ONE5IVE is not responsible for orders shipped to incorrectly provided addresses.
For any questions regarding shipping or your order status, feel free to contact us at one5ivestoreofficial@gmail.com. We appreciate your trust in ONE5IVE and thank you for shopping with us.